Please read our delivery and returns policy
DELIVERY POLICY
All our orders are posted using Royal Mail. Any orders received before 3pm Monday to Friday will be posted that working day. Please note sometimes things out of our control can mean this is not always possible and for whatever reason there is a delay in this happening we will communicate this with you as soon as possible.
Using Royal Mail gives us the option to send our parcels 1st class or 2nd class signed for within the UK and international signed for orders outside of the UK. You as the buyer can select your preferred option at the point of check out and completing your order. Please note that we use the signed for option so that we can offer you the buyer a tracking number. This means that both you as the customer and The Cashmere Cabin as the retailer have reassurance that your parcel has been processed and is on its way. This also helps us give you detailed updates should any delays arise once we send it.
Please note that our shipping costs are calculated using the Royal Mail prices based on the parcels weight, dimensions and the 1st/2nd or international option too.
RETURNS POLICY
If you need to return a full or partial order, send us an email at sales@thecashmerecabinilkley.com and send your item(s) to our office address:
The Cashmere Cabin Ilkley,
4 Dalesway House,
South Hawksworth Street,
LS29 9LA.
To complete your return we require a receipt or proof of purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards are non-returnable.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS
Refunds can take between 2-5 working days to be processed. After such time if you have not received the refund contact your bank to check the status of the delay. If this does not resolve your query, please contact us at sales@thecashmerecabinilkley.com
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thecashmerecabinilkley.com and send your item to our office:
The Cashmere Cabin Ilkley,
4 Dalesway House,
South Hawksworth Street,
LS29 9LA.
RETURNS SHIPPING
To return your product, you should mail your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.